Al-Futtaim Motors relocates to a bigger showroom on Sheikh Zayed Road
Nov 05, 2012
"With More Leg Room" located close to Oasis Center on Sheikh Zayed Road.
Al-Futtaim Motors, exclusive distributors of Toyota in the UAE has relocated from the existing location to a bigger contemporary sales and service facility on Sheikh Zayed Road, Dubai, offering a heightened customer experience.
The relocation was celebrated by an official inauguration ceremony attended by Len Hunt, President – Automotive, Al-Futtaim Group, Simon Frith, Managing Director Al-Futtaim Motors, in addition to a number of senior officials from Al-Futtaim Motors.
“The opening of the new facility further reiterates Toyota’s commitment to continuously delivering the very best and is in line with our strategic expansion across the UAE. We at Al-Futtaim Motors look to meet the continuously changing customers’ needs through enhanced service and overall more welcoming experiences” said Simon Frith, Managing Director Al-Futtaim Motors.
“Our primary focus has always been the continuous satisfaction of our customers and our investments are not only bricks and mortar, but training and engaging staff to provide better service, which is paramount for our leadership success in the UAE. Relocating from our existing Sheikh Zayed Road location to this spacious sales and service facility is very much in line with this motto, having one main objective- to offer an exceptional customer experience in all areas be it sales, service or parts” he added.
“Through this showroom and the ones we are planning to inaugurate in the near future, we aim to provide a faster service, more dedicated attentive and personalized handling. The centre will service up to 300 cars a day, with many routine service and repairs being conducted within one hour. The objective is to offer a faster service taking into consideration the busy schedule of our customers.” Frith added
The new facility spans over 207,000 sqf and features expansive new and used cars showrooms so that customers can view the entire Toyota product range under one roof. It also comprises a service centre which offers high levels of customer convenience and privacy in addition to a parts centre designed to raise the status and profile of the important parts business.
Manned by 72 technicians, the workshop provides 52 service bays, while the showroom features 16 sales stations and the aftersales reception hosts 15 service and parts stations. Each service advisor will have a dedicated support team of 10 associates consisting of vehicle host, vehicle site driver, service advisor fully supported by a workshop team consisting of a team leader and 6 specialist technicians to cater for every customer’s requirement.
The facility offers express repair service that takes up to an hour, in addition a general repair service is available for cars that need more attentive maintenance. Additionally customers can benefit from SMART repair (Small Medium Accident Repair Technique), rustproofing and window tinting options along with paint protection services.
Before being handed to the customers, cars will be washed and vacuumed to ensure that their cars are presented back in the best possible condition.
Unveil of the Plaque
While waiting for their vehicles to be serviced, customers can enjoy a host of facilities at the multi-touch digital tables which enable them to check the latest offerings, car line-up, brochures, images, videos from past events, in addition to accessing the network of Toyota showrooms and service centers in the UAE.
Also from the comfort of the waiting lounge, customers can read their favorite publications, watch TV or connect to free WIFI to catch up on work or simply surf the web on their computers or smart phones, while enjoying fresh coffee and refreshments from the Caribou Coffee shop.
Furthermore, for the first time in the UAE, customers will have the opportunity to buy Toyota branded merchandize at the lifestyle boutique located at the heart of the new facility.
Frith further commented: “This is one way of extending the Toyota experience beyond the vehicles and making the Toyota brand more personal”
At the Workshop
The new one-stop-shop facility caters not only for individuals but for enterprises alike, which will also have a dedicated SME and Light Commercial Vehicle areas and the on-site finance specialists who will guide them through the best car finance options offered by Al-Futtaim Motors’ banking partners.
Conveniently located close to Oasis Center on Sheikh Zayed Road, the new showroom operates 7 days a week and opens from 8.30 am to 8.00 pm Saturday through Thursday and 3.00 pm to 8.00 pm on Friday, while the service and parts centre opens from 7.00 am to 8.00 pm Saturday through Thursday and from 3.00 pm to 8.00 pm on Friday. For further information customers can call 800TOYOTA.